Who We Are

Travel Ideas Sdn Bhd, PBC (together with affiliates, agents, representatives, consultants, employees, officers, and directors — collectively, “Travideas,” “we,” or “us”) provides services that help people to plan and manage their travel itineraries. Our main service is a travel platform for free independent traveler. We are a company based in Johor Bahru, Malaysia.

How This Policy Applies


This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. We use cookies and similar technologies.

By using the Services offered by Travideas, you’re acknowledging you have agreed to our Terms of Use and that you have read and understood this Privacy Policy.

What We Collect and Receive


For you to create an account on Travideas and use our Services, we need to collect and process certain information. Depending on your use of the Services, that may include:

  • Information you provide by completing forms on Travideas — your name, email and postal addresses, telephone number, country of residence, login, and password details. We may ask for this information if you register as a user of the Services, create a journal, trip planning or purchase an itinerary on Travideas, or if you contact us;
  • Information you provide for identity verification purposes when purchasing an itinearay, including your legal name, and date of birth. In some cases, our payment processor will request that you provide a secure upload of an identity document;
  • Details of any requests or transactions you make through the Services. Travideas partners with other companies (such as Ipay88) for payment processing, and the payment information you submit is collected and used by them in accordance with their privacy policies (click here). Travideas doesn’t store your payment information;
  • Information about your activity on and interaction with Travideas, including use of our mobile apps (such as your IP address, the type of device or browser you use, and your actions on the Site);
  • Information about the ways people visit and interact with our Site, in the form of traffic analytics. You can opt out of being included in Google Analytics here
  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem);
  • Information that you submit on or to Travideas in the form of comments, contributions to discussions, or messages to other users;
  • The email address associated with your Facebook account, if you choose to sign up using your Facebook credentials. Travideas will also request permission to access your name, profile picture, and friend list (these permissions are governed by Facebook’s privacy policies and can be managed through your Facebook privacy settings). We never post anything to your Facebook, Twitter, or other third-party accounts without your permission.

You may decline to provide us with your information. However, this will limit your ability to register for an account or use our Services.

How We Use This Information

We use the information we collect for the following purposes:

  • To keep your account secure and protect our Services (including to verify the identities of creators and prevent fraud and abuse);
  • To enable us to provide you with our Services, and to improve and promote our Services;
  • To create and administer your account, contact you, and customize your experience on Travideas (for example, to show you projects that we think may interest you based on your previous use);
  • To track and analyze use of the Services so that we can improve how Travideas is performing and provide users with the best experience possible.

How This Information Is Shared

Information that’s shared publicly

When you create an account, we create a basic profile page for you on Travideas, containing your username, the date the account was created, and a list of journals and itineraries you have created or planned. Your username appears with the comments you post and messages you send on Travideas. Your profile is public, members can click your username to view the following things:

  • The account username you select, and the date the account was created;
  • Any information you choose to add to your profile (like a picture, bio, or your location);
  • Journals you’ve created;
  • Itineraries you’ve created;
  • Comments you’ve posted on Travideas;
  • If you have “Liked” a journal or an itinerary.
Information that isn’t shared publicly

The following data will not be publicly displayed or revealed to other users:

  • Any payment information you provide;
  • Your password details;
  • Your IP address;
  • Your phone number;
  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem).
Information that’s shared with trusted third-party services

We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect Travideas’s Services (like when we partner with payment processors, or use services that help us manage our ads on other sites). When we share data with third-party services that support our delivery of the Travideas Services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do. We may also share information that’s aggregated and anonymized in a way that it doesn’t directly identify you.

Information that’s shared with creators

When you purchase an existing itinerary a member, the creator will know your username. Creators never receive your credit card details or other payment information.

Information that’s shared to protect Travideas and comply with the law

We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect Travideas’ legal rights, property, or the safety of Travideas, its employees, users, or others.

Links to other websites and services

Our Site may include links to other websites or services whose privacy practices may differ from Travideas’. When you use a link to an external site or service, the privacy policy and data processing disclosures for that site or service governs.

Retention

We will retain your information as long as your account is active, as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Travideas’ legal rights.

We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.

Email and Mobile Notifications

We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt in to any marketing communications we send.

We will send you email relating to your transactions on Travideas. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time by adjusting your notification settings. If you download the Travideas app, you can manage the notifications you receive on your mobile device in your profile settings.

We’ll also send you service-related announcements when it’s necessary to do so.

Security

We take security seriously, and the security of your personal data is important to us. We follow industry-standard practices to protect the data we collect and maintain, including using Transport Layer Security (TLS) to encrypt information as it travels over the internet. No method of transmission over the internet or electronic storage is completely secure, so Travideas cannot guarantee its absolute security. Your account information is protected by a password, which you should choose carefully and keep secure.

Children

People under 18 (or the legal age in your jurisdiction) are not permitted to use Travideas on their own. Travideas does not knowingly collect any personal information from children under the age of 13 and children under 13 are not permitted to register for an account or use our Services.

If you believe that a child has provided us with personal information, please contact us at [email protected]. If we become aware that a child under age 13 has provided us with personally identifiable information, we’ll delete it.